[Code of Federal Regulations]

[Title 47, Volume 4]

[Revised as of October 1, 2005]

From the U.S. Government Printing Office via GPO Access

[CITE: 47CFR76.1602]



[Page 714]

 

                       TITLE 47--TELECOMMUNICATION

 

                    CHAPTER I--FEDERAL COMMUNICATIONS

                         COMMISSION (CONTINUED)

 

PART 76_MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE--Table of Contents

 

                            Subpart T_Notices

 

Sec. 76.1602  Customer service--general information.



    (a) A cable franchise authority may enforce the customer service 

standards set forth in paragraph (b) of this section against cable 

operators. The franchise authority must provide affected cable operators 

90 days written notice of its intent to enforce standards.

    (b) Effective July 1, 1993, the cable operator shall provide written 

information on each of the following areas at the time of installation 

of service, at least annually to all subscribers, and at any time upon 

request:

    (1) Products and services offered;

    (2) Prices and options for programming services and conditions of 

subscription to programming and other services;

    (3) Installation and service maintenance policies;

    (4) Instructions on how to use the cable service;

    (5) Channel positions of programming carried on the system; and

    (6) Billing and complaint procedures, including the address and 

telephone number of the local franchise authority's cable office.

    (c) Subscribers shall be advised of the procedures for resolution of 

complaints about the quality of the television signal delivered by the 

cable system operator, including the address of the responsible officer 

of the local franchising authority.