[Federal Register: March 14, 2008 (Volume 73, Number 51)]
[Notices]               
[Page 13952-13953]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr14mr08-124]                         

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DEPARTMENT OF TRANSPORTATION

Federal Transit Administration

[FTA Docket No. FTA-2008-0018]

 
Agency Information Collection Activity Under OMB Review

AGENCY: Federal Transit Administration, DOT.

ACTION: Notice of Request for Comments.

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SUMMARY: The Federal Transit Administration invites public comment 
about our intention to request the Office of Management and Budget's 
(OMB) approval of the following new information collection: Executive 
Order 12862, ``Setting Customer Service Standards,'' requires FTA to 
identify its customers and determine what they think about FTA's 
service. The surveys covered in this request will provide FTA with a 
means to gather data directly from its customers. The information 
obtained from the surveys will be used to assess how FTA's services are 
perceived by customers and stakeholders, determine opportunities for 
improvement and ensure FTA's customers receive the highest level of 
customer support. The surveys will be limited to data collections that 
solicit voluntary opinions and will not involve information that is 
required by regulations. The Federal Register Notice with a 60-day 
comment period soliciting comments was published on December 26, 2007.

DATES: Comments must be submitted before April 14, 2008. A comment to 
OMB is most effective if OMB receives it within 30 days of publication.

FOR FURTHER INFORMATION CONTACT: LaStar Matthews, Office of 
Administration, Office of Management Planning, (202) 366-2295.

SUPPLEMENTARY INFORMATION:
    Title: Customer Service Surveys of FTA Grantees and Stakeholders 
(OMB Number 2132-New).
    Abstract: Executive Order 12862, ``Setting Customer Service 
Standards,'' requires FTA to identify its customers and determine what 
they think about FTA's service. The surveys covered in this request 
will provide FTA with a means to gather data directly from its 
customers. The information obtained from the surveys will be used to 
assess how FTA's services are perceived by customers and stakeholders, 
determine opportunities for improvement and establish goals to measure 
results. The surveys will be limited to data collections that solicit 
voluntary opinions and will not involve information that is required by 
regulations.
    Estimated Total Annual Burden: 205 hours

ADDRESSES: All written comments must refer to the docket number that 
appears at the top of this document and be submitted to the Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
725-17th Street, NW., Washington, DC 20503, Attention: FTA Desk 
Officer.
    Comments are Invited On: Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Department, including whether the information will have practical 
utility; the accuracy of the Department's estimate of the burden of the 
proposed information collection; ways to enhance the quality, utility, 
and clarity of the information to be collected; and ways to minimize 
the burden of the collection of information on respondents, including 
the use of automated collection techniques or other forms of 
information technology.


[[Page 13953]]


    Issued: March 10, 2008.
Ann Linnertz,
Associate Administrator for Administration.
 [FR Doc. E8-5124 Filed 3-13-08; 8:45 am]

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