[Federal Register: May 31, 2006 (Volume 71, Number 104)]
[Proposed Rules]
[Page 30848-30856]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr31my06-28]
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FEDERAL COMMUNICATIONS COMMISSION
47 CFR Part 64
[CG Docket No. 03-123; FCC 06-57]
Telecommunications Relay Services and Speech-to-Speech Services
for Individuals With Hearing and Speech Disabilities; Video Relay
Service Interoperability
AGENCY: Federal Communications Commission.
ACTION: Proposed rule.
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SUMMARY: In this document, the Commission seeks comment on whether and
how an open global database of proxy numbers of Video Relay Service
(VRS) users may be created so that a hearing person may call a VRS user
through any VRS provider without having to ascertain the first VRS
user's current Internet-Protocol (IP) address.
DATES: Comments are due on or before July 17, 2006. Reply comments are
due on or before July 31, 2006. Written comments on the Paperwork
Reduction Act (PRA) proposed information collection requirements must
be submitted by the general public, Office of Management and Budget
(OMB), and other interested parties on or before July 31, 2006.
ADDRESSES: You may submit comments, identified by [CG Docket number 03-
123 and/or FCC Number 06-57], by any of the following methods:
Federal eRulemaking Portal:http://www.regulations.gov.
Follow the instructions for submitting comments.
Federal Communications Commission's Web Site: http://www.fcc.gov/cgb/ecfs/.
Follow the instructions for submitting comments.
People with Disabilities: Contact the FCC to request
reasonable accommodations (accessible format documents, sign language
interpreters, CART, etc.) by e-mail: FCC504@fcc.gov or phone (202) 418-
0539 or TTY: (202) 418-0432.
For detailed instructions for submitting comments and additional
information on the rulemaking process, see the SUPPLEMENTARY
INFORMATION section of this document. In addition, a copy of any
comments on the PRA information collection requirements contained
herein should be submitted to Leslie Smith, Federal Communications
Commission, Room 1-A804, 445 12th Street, SW., Washington, DC 20554, or
via the Internet to Leslie.Smith@fcc.gov, and to Kristy L. LaLonde, OMB
Desk Officer, Room 10234 NEOB, 725 17th Street, NW., Washington, DC
20503, or via the Internet to Kristy_L._LaLonde@omb.eop.gov, or via
fax at (202) 395-5167.
[[Page 30849]]
FOR FURTHER INFORMATION CONTACT: Thomas Chandler, Consumer &
Governmental Affairs Bureau, Disability Rights Office at (202) 418-1475
(voice), (202) 418-0597 (TTY), or e-mail at Thomas.Chandler@fcc.gov.
For additional information concerning the Paperwork Reduction Act
information collection requirements contained in this document, contact
Leslie Smith at (202) 418-0217, or via the Internet at
Leslie.Smith@fcc.gov.
SUPPLEMENTARY INFORMATION: The Further Notice of Proposed Rulemaking
(FNPRM), Telecommunications Relay Services and Speech-to-Speech
Services for Individuals with Hearing and Speech Disabilities; CG
Docket No. 03-123, FCC 06-57, contains proposed information collection
requirements subject to the PRA of 1995, Public Law 104-13. It will be
submitted to the Office of Management and Budget (OMB) for review under
section 3507 of the PRA. OMB, the general public, and other Federal
agencies are invited to comment on the proposed information collection
requirements contained in this document. This is a summary of the
Commission's FNPRM, FCC 06-57, adopted May 3, 2006, and released May 9,
2005, in CG Docket No. 03-123.
Pursuant to Sec. Sec. 1.415 and 1.419 of the Commission's rules,
47 CFR 1.415 and 1.419, interested parties may file comments and reply
comments on or before the dates indicated on the first page of this
document. Comments may be filed using: (1) The Commission's Electronic
Comment Filing System (ECFS), (2) the Federal Government's eRulemaking
Portal, or (3) by filing paper copies. See Electronic Filing of
Documents in Rulemaking Proceedings, 63 FR 24121, May 1, 1998.
Electronic Filers: Comments may be filed electronically
using the Internet by accessing the ECFS: http://www.fcc.gov/cgb/ecfs/ or the Federal eRulemaking Portal: http://www.regulations.gov. Filers
should follow the instructions provided on the Web site for submitting
comments.
For ECFS filers, if multiple docket or rulemaking numbers
appear in the caption of this proceeding, filers must transmit one
electronic copy of the comments for each docket or rulemaking number
referenced in the caption. In completing the transmittal screen, filers
should include their full name, U.S. Postal Service mailing address,
and the applicable docket or rulemaking number, which in this instance
is CG Docket No. 03-123. Parties may also submit an electronic comment
by Internet e-mail. To get filing instructions, filers should send an
e-mail to ecfs@fcc.gov, and include the following words in the body of
the message, ``get form .'' A sample form and
directions will be sent in response.
Paper Filers: Parties who choose to file by paper must
file an original and four copies of each filing. If more than one
docket or rulemaking number appears in the caption in this proceeding,
filers must submit two additional copies of each additional docket or
rulemaking number.
Filings can be sent by hand or messenger delivery, by commercial
overnight courier, or by first-class or overnight U.S. Postal Service
mail (although the Commission continues to experience delays in
receiving U.S. Postal Service mail). All filings must be addressed to
the Commission's Secretary, Office of the Secretary, Federal
Communications Commission.
The Commission's contractor will receive hand-delivered or
messenger-delivered paper filings for the Commission's Secretary at 236
Massachusetts Avenue, NE., Suite 110, Washington, DC 20002. The filing
hours at this location are 8 a.m. to 7 p.m. All hand deliveries must be
held together with rubber bands or fasteners. Any envelopes must be
disposed of before entering the building.
Commercial mail sent by overnight mail (other than U.S.
Postal Service Express Mail and Priority Mail) must be sent to 9300
East Hampton Drive, Capitol Heights, MD 20743.
U.S. Postal Service first-class, Express, and Priority
mail should be addressed to 445 12th Street, SW., Washington, DC 20554.
Pursuant to Sec. 1.1200 of the Commission's rules, 47 CFR 1.1200,
this matter shall be treated as a ``permit-but-disclose'' proceeding in
accordance with the Commission's ex parte rules. Persons making oral ex
parte presentations are reminded that memoranda summarizing the
presentations must contain summaries of the substance of the
presentation and not merely a listing of the subjects discussed. More
than a one or two sentence description of the views and arguments
presented is generally required. Other requirements pertaining to oral
and written presentations are set forth in Sec. 1.1206(b) of the
Commission's rules.
People with Disabilities: To request materials in accessible
formats for people with disabilities (Braille, large print, electronic
files, audio format), send an e-mail to fcc504@fcc.gov or call the
Consumer & Governmental Affairs Bureau at (202) 418-0530 (voice), (202)
418-0432 (TTY).
Initial Paperwork Reduction Act of 1995 Analysis
The FNPRM contains proposed information collection requirements.
The Commission, as part of its continuing effort to reduce paperwork
burdens, invites the general public and the Office of Management and
Budget (OMB) to comment on the information collection requirements
contained in this document, as required by the PRA of 1995, Public Law
104-13. Public and agency comment are due July 31, 2006. Comments
should address: (a) Whether the proposed collection of information is
necessary for the proper performance of the functions of the
Commission, including whether the information shall have practical
utility; (b) the accuracy of the Commission's burden estimates; (c)
ways to enhance the quality, utility, and clarity of the information
collected; and (d) ways to minimize the burden of the collection of
information on the respondents, including the use of automated
collection techniques or other forms of information technology. In
addition, pursuant to the Small Business Paperwork Relief Act of 2002,
Public Law 107-198, see 44 U.S.C. 3506(c)(4), the Commission seeks
specific comment on how it may ``further reduce the information
collection burden for small business concerns with fewer than 25
employees.''
OMB Control Number: 3060-XXXX.
Title: Telecommunications Relay Services and Speech-to-Speech
Services for Individuals with Hearing and Speech Disabilities; Video
Relay Service (VRS) Interoperability, Further Notice of Proposed
Rulemaking, CG Docket No. 03-123.
Form No.: N/A.
Type of Review: New collection.
Number of Respondents: 8.
Number of Responses: 3,000,000.
Respondents: Business and other for-profit entities; State, Local
or Tribal Government.
Estimated Time per Response: 40 to 1,000 hours.
Frequency of Response: Annual and one-time reporting requirement;
recordkeeping; third party disclosure.
Total Annual Burden: 11,840 hours.
Total Annual Costs: $0.
Privacy Act Impact Assessment: No impact(s).
Needs and Uses: On May 9, 2006, the Commission released a
Declaratory Ruling and Notice of Proposed Rulemaking (FNPRM), In the
Matter of Telecommunications Relay Services and Speech-to-Speech
Services for individuals with Hearing and Speech Disabilities, CG
Docket No. 03-123, FCC 06-57. In this FNPRM:
[[Page 30850]]
The Commission seeks comment on the feasibility of establishing a
single, open, and global database of proxy numbers for VRS users that
would be available to all service providers, so that a hearing person
can call a VRS user through any VRS provider, and without having first
to ascertain the VRS user's current IP address.
The Commission also seeks comment on nature of the proxy numbers
that might be used and how they might be administered.
The Commission seeks comment on the role of the Commission in
creating and maintaining the database.
In this FNPRM, the Commission recognizes: (a) That when a hearing
person contact a VRS user by calling a VRS provider, the calling party
has to know in advance the IP address of the VRS user so that the
calling party can give that address to the VRS CA; (b) that because
most consumers' IP addresses are dynamic, the VRS consumer may not know
the IP address of his or her VRS equipment at a particular time; (c)
that some VRS providers have created their own database of ``proxy'' or
``alias'' numbers that associate with the IP address of their
customers, even if a particular person's IP address is dynamic and
changes; (d) that databases are maintained by the service provider and,
generally, are not shared with other service providers; and (e) that a
person desiring to call a VRS consumer via the consumer's proxy number
can only use the services of the VRS provider that generates the
number.
The FNPRM contains the following information collection
requirements involving an open, global database of VRS proxy numbers.
The FNPRM seeks comment on: (1) Whether VRS providers should be
required to provide information to populate an open, global database of
VRS proxy numbers and to keep the information current; (2) whether the
Interstate TRS Fund administrator, a separate entity, or a consortium
of service providers should be responsible for the maintenance and
operation of an open, global database of VRS proxy numbers; (3) whether
Deaf and hard of hearing individuals using video broadband
communication need uniform and static end-point numbers should be
linked to the North American Numbering Plan (NANP) that which would
remain consistent across all VRS providers so that they can contact one
another and be contacted to the same extent that Public Switched
Telephone Network (PSTN) and VoIP users are able to identify and call
one another; (4) whether participation by service providers should be
mandatory so that all VRS users can receive incoming calls.
Synopsis
California Coalition of Agencies Serving the Deaf and Hard of
Hearing is a coalition of eight community-based nonprofit agencies
providing various social services to deaf and hard-of-hearing consumers
in California, (CCASDHH or Petitioner) filed a Petition for Declaratory
Ruling that raises the issue of VRS providers using a proprietary
database of ``proxy'' or ``alias'' numbers that allow their customers
to use their existing telephone number (or some other number) as a
proxy for their Internet Protocol (IP) address. California Coalition of
Agencies Serving the Deaf and Hard of Hearing (CCASDHH or Petitioner),
Petition for Declaratory Ruling on Interoperability, CC Docket No. 98-
67, CG Docket No. 03-123, filed February 15, 2005. This arrangement
permits a VRS provider to determine automatically the IP address of a
VRS user when a hearing person initiates a VRS call. These databases,
however, are generally used only for calls made via one provider's
service and using that provider's equipment. The FNPRM seeks comment on
whether and how an open and global database of proxy number for VRS
users may be created so that a hearing person may call a VRS user
through any VRS provider without having to ascertain first the VRS
user's current IP address. The Commission also seeks comment in the
FNPRM on whether it should adopt specific Internet protocols or
standards to ensure that all VRS providers can receive calls from, and
make calls to, any VRS consumer, and all VRS consumers can make calls
through any VRS provider.
Traditional TRS and VRS
When Congress enacted section 225 of the Communications Act, and
the Commission implemented the TRS, relay calls were placed using a
text telephone device (TTY) connected to the Public Switched Telephone
Network (PSTN). In such a ``traditional'' TRS call, a person with a
hearing (or speech) disability dials a telephone number for a TRS
facility using a TTY. In this context, the first step for the TRS user,
the completion of the outbound call to the TRS facility, is
functionally equivalent to receiving a ``dial tone.'' Both persons with
hearing and speech disabilities and voice telephone users can initiate
a traditional TRS call by dialing 711 to reach a TRS provider. See,
e.g., 47 CFR 64.601(1).
VRS allows persons using American Sign Language (ASL) to access the
telephone system through a broadband Internet video connection between
the VRS user and the communications assistant (CA). A VRS user may
initiate a VRS call either via a VRS provider's Web site or directly
through VRS equipment connected to the Internet. With VRS, the dial
tone equivalent is when the VRS user establishes a video connection
with the CA, who then places an outbound telephone call to a hearing
person. During the call, the CA communicates in ASL with the VRS user
and by voice with the hearing person. The conversation between the two
end users flows in near real time and in a faster manner than with a
TTY or a text-based TRS call. VRS, therefore, provides a degree of
``functional equivalency'' that is not attainable with text-based TRS
by allowing those persons whose primary language is ASL to communicate
in sign language, just as a hearing person communicates in, e.g.,
spoken English.
A hearing person may also initiate a VRS call by calling a VRS
provider through a toll-free telephone number. However, unlike the
voice telephone network, VRS equipment is not linked to a uniform
numbering system that correlates to a VRS user's IP address. Most VRS
users have ``dynamic'' IP addresses, which are temporary addresses
assigned to the user by an Internet service provider, and change
periodically. This makes it difficult for a hearing person to know in
advance the IP address of the VRS user he or she desires to call. If
the calling party is not calling a VRS user through a VRS provider that
maintains a database of its customers' IP addresses, the calling party
must determine in advance the VRS user's correct IP address and give
that address to the VRS provider.
The Petition
Petitioner addresses Sorenson's practice of using a database of
``proxy'' numbers that allows its customers to use their existing
telephone number (or some other number) as a proxy for their IP
address. Petition at 3-4, notes 3, 5-6. This arrangement permits a
hearing person to call a VRS user through Sorenson without having to
know the VRS user's IP address. Petitioner asserts that this
``restricted database'' precludes a hearing person from making a VRS
call through another provider's service using the VRS user's proxy
number. Petition at 6. Petitioner notes thats although a hearing person
may still be able to call a VRS user by providing the VRS provider with
the VRS user's IP address, most VRS users have dynamic IP addresses so
that they likely do not know their IP address to give to the
[[Page 30851]]
calling party. Petition at 6. The Petition asserts that acquiring a
static (i.e., permanent) IP address is costly and that consumers
generally do not have such IP addresses. Petition at 3, notes 3, 6.
The Comments
Commenters addressed the use of proxy numbers for the IP addresses
of VRS users. CSD notes, for example, that presently ``there is no
uniform means of identifying and accessing VRS users that offers the
ease of the North American Numbering Plan (NANP) enjoyed by voice
users.'' Instead, CSD asserts, each VRS provider has its own system for
enabling hearing persons to make a relay call to a VRS user. CSD
maintains that this results in serious confusion for hearing
individuals who want to make a VRS call and requires them to have ``the
specific provider information and extension of the individual they are
trying to reach.'' CSD states that a ``seamless numbering scheme'' is
needed that will allow all VRS users--deaf and hearing--to contact each
other with the same ease that other telephone users do so. Finally, CSD
notes that such a numbering scheme would facilitate the handling of
emergency calls.
Sorenson responds that, because VRS equipment is generally
connected to the Internet through a dynamic IP address, it developed a
means by which callers can reach a device identified by an IP address.
Sorenson assigns a unique number to each videophone (usually the
consumer's telephone number), and the VP-100 and Sorenson's servers
``work together to match the unique identifier with the user's dynamic
IP address.'' As a result, Sorenson creates a directory ``that matches
pseudo phone numbers (which remain constant) with dynamic IP
addresses,'' so that a hearing person seeking to call a Sorenson VRS
user can do so by calling a Sorenson and providing the CA with the VRS
user's ``phone number.'' Sorenson states that this ``proprietary
videophone number dialing feature is part of Sorenson's integrated VRS
solution and is not available independently of the VP-100.'' Sorenson
claims that ``users find this feature very helpful because the
videophone number does not change and there is no need to acquire a
static (fixed) IP address or domain name.''
The FNPRM
In this FNPRM, the Commission addresses two issues: (1) The
feasibility of establishing a single global database of proxy numbers
for VRS users that would be available to all service providers, so that
a hearing person can call a VRS user through any VRS provider, and
without having first to ascertain the VRS user's current IP address;
and (2) whether the Commission should adopt specific Internet protocols
or standards to ensure that all VRS providers can receive calls from,
and make calls to, any VRS consumer, and all VRS consumers can make
calls through any VRS provider.
Proxy Numbers for VRS Users. As noted above, a hearing person may
contact a VRS user by calling a VRS provider's toll free number. The
VRS CA, however, will be able to establish the video-to-video link with
the VRS user only if the CA knows the IP address of the VRS user's
equipment. Often, that requires that the calling party know in advance
the IP address of the VRS user so that the calling party can give that
address to the VRS CA. Because most consumers' IP addresses are
dynamic, the VRS consumer may not know the IP address of his or her VRS
equipment at a particular time.
Some providers have created their own database of ``proxy'' or
``alias'' numbers that associate with the IP addresses of their
customers, even if a particular person's IP address is dynamic and
changes. These numbers often resemble telephone numbers, which makes it
easier for VRS users to give their ``number'' to hearing persons who
may wish call them via VRS. These databases, however, are maintained by
the service provider and, generally, are not shared with other service
providers. Therefore, a person desiring to call a VRS consumer via the
consumer's proxy number can only use the services of the VRS provider
that generates the number. See, e.g., Sorenson Ex Parte (January 6,
2006) at 16.
In the FNPRM, the Commission seeks comment on the feasibility of
establishing a single, open, and global database of proxy numbers for
VRS users that would be available to all service providers, so that a
hearing person can call a VRS user through any VRS provider, and
without having first to ascertain the VRS user's current IP address. In
assessing the feasibility of this proposal, commenters should address
both technical and the economic issues. Technical issues include the
need for standard protocols so that the database system can work with
all VRS equipment and services. The Commission also seeks comment on
whether there are aspects of proxy numbers that are dependent on
functionalities outside of a database, such as functionalities in the
user's equipment. If so, parties should address whether standardization
is required. Commenters should address any other technical issues they
believe are relevant to this issue.
The Commission also seeks comment on nature of the proxy numbers
that might be used and how they might be administered. As the
Commission has noted, some VRS databases associate users with ten-digit
telephone numbers. Others allow the user to create their own unique
identification. Communication Service for the Deaf (CSD) states that
``in order for VRS to be functionally equivalent to voice telephone
services, deaf and hard of hearing individuals using video broadband
communication need uniform and static end-point numbers linked to the
North American Numbering Plan (NANP) that will remain consistent across
all VRS providers so that they can contact one another and be contacted
to the same extent that Public Switched Telephone Network (PSTN) and
VoIP users are able to identify and call one another.'' CSD Ex Parte
(October 20, 2005) at 3. Accordingly, CSD urges that this matter be
referred to the North American Numbering Council (NANC). The Commission
seeks comment on this approach.
The Commission further seeks comment on the maintenance and
operation of such a database. Commenters should address whether this
type of database should be the responsibility of the Fund
administrator, a separate entity, or a consortium of service providers.
Commenters that urge creation of an oversight committee should specify
the scope and composition of the committee.
Finally, the Commission seeks comment on the role of the Commission
in creating and maintaining the database. Commenters should address
what specific rule changes would be necessary to establish the
database. Commenters should also address whether participation by
service providers should be mandatory so that all VRS users can receive
incoming calls. Finally, the Commission seeks comment on what ongoing
Commission oversight or regulation, if any, would be necessary.
Adoption of Specific VRS Internet Protocols or Standards.
Videophones and other devices that send video via the Internet to make
VRS calls operate via specific call signaling protocols or standards
that connect the two endpoints to the call. Internet telephony requires
standards or protocols so that the end-user devices can communicate
with each other. H.323 is one standard for transmitting real-time voice
and video over packet-based networks.
[[Page 30852]]
Another newer standard is SIP (Session Initiation Protocol). In
declining to mandate the provision of VRS in the Improved TRS Order,
the Commission stated because VRS was in its early stages of
technological development the Commission would ``permit market forces,
not the Commission, to determine the technology and equipment best
suited for the provision of [VRS], and allow[] for the development of
new and improved technology.'' Telecommunications Relay Services and
Speech-to-Speech Services for Individuals with Hearing and Speech
Disabilities, CC Docket No. 98-67, Report and Order and Further Notice
of Proposed Rulemaking, (Improved TRS Order), 15 FCC Rcd 5153,
paragraph 23; published at 65 FR 38432 (June 21, 2000) and 65 FR 38490
(June 21, 2000).
With traditional TRS, the Commission initially proposed requiring
TTYs to be capable of communicating in either ASCII or Baudot formats.
Telecommunications Services for Hearing-Impaired and Speech-Impaired
Individuals, and the Americans with Disabilities Act of 1990, CC Docket
No. 90-571, Notice of Proposed Rulemaking, 5 FCC Rcd 7187, 7188-7189,
paragraph 12 (November 16, 1990); published at 55 FR 50037 (December 4,
1990) (noting that although ASCII offers a higher data transfer rate,
not all TTY users have compatible equipment and rely instead ``on
Baudot code equipment''). Baudot code was developed in the late 1800's
and is a 5 bit coding scheme limited to 32 characters. ASCII was
developed in the 1960's and is a 7 bit coding scheme specifically
intended for data processing. See generally R. Horak, Communications
Systems and Networks at 196-198 (3rd edition 2002). In adopting the TRS
regulations, the Commission noted that both codes were being used by
TTY users and existing TRS providers, although ASCII was the superior
technology and had the advantage of being able to be used by personal
computers. Telecommunications Relay Services and Speech-to-Speech
Services for Individuals with Hearing and Speech Disabilities, CC
Docket No. 90-571, Report and Order and Request for Comments, (TRS I),
6 FCC Rcd 4661, paragraph 20; published at 56 FR 36729 (August 1,
1991). The Commission concluded that it would not adopt a phase-out
period for Baudot because many persons who rely on TRS have access only
to Baudot terminals. Therefore, the Commission adopted the proposed
rule requiring TRS to be capable of communicating in both ASCII and
Baudot formats. TRS I, 6 FCC Rcd 4661, paragraph 20. The rule states
that ``TRS shall be capable of communicating with ASCII and Baudot
format, at any speed generally in use.'' 47 CFR 64.604(b)(1).
Subsequently, the Commission noted that new TTY transmission
protocols had evolved since the initial TRS regulations were adopted,
and therefore sought comment on whether these enhanced protocols, such
as the V.18 protocol, should be required to be used by TRS providers.
Improved TRS Order, 15 FCC Rcd 5197-5199, paragraphs 139-146. The
Commission also noted that Baudot was still the dominant protocol. In
the June 2003 Second Report and Order, the Commission stated that it
did not receive adequate comments on this issue and sought further
comment on ``the extent to which innovative non-proprietary protocols
for TTY products are currently being used, and any advantages or
disadvantages such protocols may present to TRS providers.''
Telecommunications Relay Services and Speech-to-Speech Services for
Individuals with Hearing and Speech Disabilities, CC Docket No. 98-67
and CG Docket No. 03-123, Second Report and Order, Order on
Reconsideration, and Notice of Proposed Rulemaking (Second Improved TRS
Order), 18 FCC Rcd 12440-12441, paragraph 127; published at 68 FR 50093
(August 25, 2003) and 68 FR 50973 (August 25, 2003). In the 2004 TRS
Report and Order, the Commission concluded that the record did not
reflect that there were any new non-proprietary TTY protocols available
on the market. Telecommunications Relay Services and Speech-to-Speech
Services for Individuals with Hearing and Speech Disabilities, CC
Docket Nos. 90-571 and 98-67, CG Docket No. 03-123 Report and Order,
Order on Reconsideration, and Further Notice of Proposed Rulemaking
(2004 TRS Report and Order), 19 FCC Rcd 12512, paragraph 88; published
at 65 FR 53346 (September 1, 2004) and 65 FR 53382 (September 1, 2004).
The Commission therefore declined to mandate the use of additional TTY
protocols. At the same time, it recognized that it is desirable to make
TRS ``universal for all types of callers by ensuring its compatibility
with various TTY protocols'' and stated that it would continue to
monitor this issue. 2004 TRS Report and Order, 19 FCC Rcd 12512,
paragraph 89 (internal quotation marks omitted).
Presently, unlike with traditional TRS calls made using TTYs and
the PSTN, the Commission has not mandated the use of particular
protocols by VRS providers to ensure that all consumers and providers
can communicate with each other. With the increasing use of VRS and
changes in technology, we now seek comment on whether we should adopt
specific protocols for VRS calls and if so, what protocol or protocols
should be adopted.
As the provision of VRS has developed, nearly all VRS equipment
(the VP-100, the D-Link, and webcams) uses the H.323 protocol, and all
present providers use this protocol. As a result, this equipment is
inherently interoperable with any of the VRS providers' service, and
vice versa. Some newer videophone equipment, however, uses other
protocols, such as SIP. A SIP device cannot, without translation,
communicate with an H.323 device. Without a translation mechanism, if a
VRS consumer has a SIP-based videophone the consumer will only be able
to use the relay services of a provider that can handle SIP-based
calls. Similarly, if a provider can only accept SIP-based calls, a
consumer with an H.323-based videophone will not be able to use that
provider's service, nor will a hearing person attempting to call a VRS
user with an H.323-based videophone. As a result, it is clear that the
development and use of videophones that use new Internet protocols that
are incompatible with existing videophone protocols creates a barrier
to realizing the goal of ensuring that all VRS providers can receive
calls from, and make calls to, any VRS consumer, and ensuring that all
VRS consumers can make calls through any VRS provider.
The Commission therefore seeks comment on whether, following the
model of traditional TRS, it should mandate specific Internet protocols
that VRS providers must use to receive and place VRS calls. The
Commission notes that it does not regulate TRS equipment, but only
providers to the extent they seek compensation from the Fund. If so,
the Commission seeks comment on what standard or standards we should
mandate, and an appropriate transition period for the adoption of these
standards. The Commission also seeks comment on what costs may be
involved if it requires all providers to be able to receive and make
calls through specific multiple protocols, and whether such costs
should be compensable by the Fund. The Commission further seeks comment
on whether it should invite the providers, consumer groups, and other
interested parties to work together to jointly propose standards to the
Commission and if so, on the appropriate timing of such an endeavor.
The Commission also seeks comment on whether it can ensure
[[Page 30853]]
interoperability in some way other than mandating protocols, and on any
other issues relating to ensuring that VRS consumers can use VRS
equipment to call any of the VRS providers, and the VRS providers can
make calls to all VRS consumers.
Initial Regulatory Flexibility Analysis
As required by the Regulatory Flexibility Act of 1980, as amended
(RFA), the Commission has prepared this present Initial Regulatory
Flexibility Analysis (IRFA) of the possible significant economic impact
on a substantial number of small entities by the policies and rules
proposed in this FNPRM. See 5 U.S.C. 603. The RFA, see 5 U.S.C. 601-
612, has been amended by the Small Business Regulatory Enforcement
Fairness Act of 1996 (SBREFA), Public Law 104-121, 110 Statute 857
(1996). Written public comments are requested on this IRFA. Comments
must be identified as responses to the IRFA and must be filed by the
deadlines for comments on the FNPRM provided in paragraph 57 of the
FNPRM. The Commission will send a copy of the FNPRM, including this
IRFA, to the Chief Counsel for Advocacy of the Small Business
Administration (SBA). See 5 U.S.C. 603(a).
Need for, and Objectives of, the Proposed Rules
Currently, it is difficult for a voice telephone user to call a VRS
user because either the voice telephone user or the CA must know the IP
address of the VRS user, and most VRS consumer's IP addresses are
dynamic and therefore continually change. Some VRS have developed a
solution to this problem by creating their own database of unique
``proxy'' number for their customers, which generally resemble
telephone numbers. The provider has a method of ensuring that the proxy
number will always correlate with the VRS user's IP address, even when
the IP address changes. The record reflects, however, that these proxy
numbers can be used only if the voice telephone user is using the VRS
provider that assigned the consumer the proxy number.
The FNPRM therefore seeks comment on the feasibility of
establishing and maintaining an open and a single, open, and global
database of proxy numbers for VRS users so that a hearing person may
call a VRS user through any VRS provider and without having to
ascertain first the VRS user's current IP address. This would permit
VRS users to have one number for their VRS equipment that voice
telephone users could ``call'' through any VRS provider, similar to the
way that traditional TRS calls are presently made to the PSTN number of
TTY users. The Commission asks if there are aspects of proxy numbers
that are dependent on functionalities outside of a database, such as
functionalities in the user's equipment and, if so, the Commission
further asks whether standardization should be required. The Commission
also seeks comment on any other technological considerations that may
be relevant to this issue.
In addition, the Commission seeks comment on the nature of the
proxy numbers that might be used and how they might be administered.
The Commission also asks whether this matter should be referred to
North American Numbering Council (NANC). See 5 U.S.C. 603(a).
The Commission seeks comment on the maintenance and operation of
such a database. The Commission specifically seeks comment on whether
the maintenance and operation of such a proposed database be the
responsibility of the Fund administrator, a separate entity, or a
consortium of service providers. The Commission invites further comment
on the role of the Commission in creating and maintaining the database,
including whether participation by service providers should be
mandatory so that all VRS users can receive incoming calls. Finally,
the Commission asks what ongoing Commission oversight or regulation, if
any, would be necessary.
The Commission notes that the development and use of videophones
that use new Internet protocols are incompatible with existing
videophone protocols, which creates a barrier to realizing the goal of
ensuring that all VRS providers can receive calls from, and make calls
to, any VRS consumer, and ensuring that all VRS consumers can make
calls through any VRS provider.
The Commission therefore invites comment on whether it should
mandate specific Internet protocols that VRS providers must use to
receive and place VRS calls. The Commission notes that it does not
regulate TRS equipment, but only providers to the extent they seek
compensation from the Fund. If so, the Commission seeks comment on what
standard or standards it should mandate, and an appropriate transition
period for the adoption of these standards. The Commission seeks
comment on what costs may be involved if it requires all providers to
be able to receive and make calls through specific multiple protocols,
and whether such costs should be compensable by the Fund. The
Commission further seeks comment on whether it should invite the
providers, consumer groups, and other interested parties to work
together to jointly propose standards to the Commission and if so, on
the appropriate timing of such an endeavor.
The Commission also seeks comment on whether it can ensure
interoperability in some way other than mandating protocols, and on any
other issues relating to ensuring that VRS consumers can use VRS
equipment to call any of the VRS providers, and the VRS providers can
make calls to all VRS consumers.
Legal Basis
The authority for the actions proposed in this FNPRM may be found
in sections 1, 4(i) and (j), 201-205, 218 and 225 of the Communications
Act of 1934, as amended, 47 U.S.C. 151, 154(i) and (j), 201-205, 218
and 225, and sections 64.601-64.608 of the Commission's regulations, 47
CFR 64.601-64.608.
Description and Estimate of the Number of Small Entities To Which the
Proposed Rules Will Apply
The RFA directs agencies to provide a description of, and where
feasible, an estimate of the number of small entities that may be
affected by the proposed rules, if adopted. 5 U.S.C. 603(b)(3). The RFA
generally defines the term ``small entity'' as having the same meaning
as the terms ``small business,'' ``small organization,'' and ``small
governmental jurisdiction.'' 5 U.S.C. 601(6). In addition, the term
``small business'' has the same meaning as the term ``small business
concern'' under the Small Business Act. 5 U.S.C. 601(3) (incorporating
by reference the definition of ``small business concern'' in the Small
Business Act, 15 U.S.C. 632). Pursuant to the 5 U.S.C. 601(3), the
statutory definition of a small business applies ``unless an agency,
after consultation with the Office of Advocacy of the Small Business
Administration and after opportunity for public comment, establishes
one or more definitions of such term which are appropriate to the
activities of the agency and publishes such definition(s) in the
Federal Register.'' A small business concern is one which: (1) Is
independently owned and operated; (2) is not dominant in its field of
operation; and (3) satisfies any additional criteria established by the
SBA. 15 U.S.C. 632.
As noted above, the FNPRM seeks comment on establishing a global
database of proxy IP addresses for VRS users that would be available to
all VRS providers. As a result, the Commission believes that the
entities that may be affected by the proposed rules are only VRS
providers. Neither the Commission
[[Page 30854]]
nor the SBA has developed a definition of ``small entity'' specifically
directed toward VRS providers. The closest applicable size standard
under the SBA rules is for Wired Telecommunications Carriers, for which
the small business size standard is all such firms having 1,500 or
fewer employees. 13 CFR 121.201, NAICS Code 517110. Currently, there
are eight VRS providers. Approximately two or fewer of these entities
are small entities under the SBA size standard. See National
Association for State Relay Administration (NASRA) Statistics. These
numbers are estimates because of recent and pending mergers and
partnerships in the telecommunications industry.
Description of Projected Reporting, Recordkeeping and Other Compliance
Requirements
The proposed rule establishing an open, global database of VRS
proxy numbers would require VRS providers to provide information to
populate the database and to keep the information current. Further, the
proposed rule mandating specific Internet protocols and or standards
would require VRS providers to use compatible video protocols in order
to receive and place VRS calls.
Steps Taken To Minimize Significant Economic Impact on Small Entities,
and Significant Alternatives Considered
The RFA requires an agency to describe any significant,
alternatives, specific to small businesses, that it has considered in
reaching its proposed approach, which may include the following four
alternatives (among others): ``(1) The establishment of differing
compliance or reporting requirements or timetables that take into
account the resources available to small entities; (2) the
clarification, consolidation, or simplification of compliance or
reporting requirements under the rule for small entities; (3) the use
of performance rather than design standards; and (4) an exemption from
coverage of the rule, or any part thereof, for small entities.'' 5
U.S.C. 603(c)(1)-(4).
As noted above, a hearing person may contact a VRS user by calling
a VRS provider's toll free number. The VRS CA, however, will be able to
establish the video-to-video link with the VRS user only if the CA
knows the IP address of the VRS user's equipment. Often, that requires
that the calling party know in advance the IP address of the VRS user
so that the calling party can give that address to the VRS CA. Because
most consumers' IP addresses are dynamic, the VRS consumer may not know
the IP address of his or her VRS equipment at a particular time. Some
providers have created their own database of ``proxy'' or ``alias''
numbers that associate with the IP addresses of their customers, even
if a particular person's IP address is dynamic and changes. These
numbers often resemble telephone numbers, which makes it easier for VRS
users to give their ``number'' to hearing persons who may wish to call
them via VRS. These databases, however, are maintained by the service
provider and, generally, are not shared with other service providers.
Therefore, a person desiring to call a VRS consumer via the consumer's
proxy number can only use the services of the VRS provider that
generates the number. See, e.g., Sorenson Ex Parte (January 6, 2006) at
16.
In this FNPRM, the Commission contemplates the feasibility of
establishing a single, open, and global database of proxy numbers for
VRS users that would be available to all service providers, so that a
hearing person can call a VRS user through any VRS provider, and
without having first to ascertain the VRS user's current IP address. In
assessing the feasibility of this proposal, commenters should address
both technical and the economic issues. Technical issues include the
need for standard protocols so that the database system can work with
all VRS equipment and services. The Commission asks whether there are
aspects of proxy numbers that are dependent on functionalities outside
of a database, such as functionalities in the user's equipment. If so,
parties should address whether standardization is required. The
Commission requests that commenters address any other technical issues
they believe are relevant to this issue. The Commission considers the
potential impact of these technical and economic issues on small
business and the alternatives in easing the burden on small businesses.
The Commission also invites comment on nature of the proxy numbers
that might be used and how they might be administered. As the
Commission has noted, some VRS databases associate users with ten-digit
telephone numbers. Others allow the user to create their own unique
identification. CSD states that ``in order for VRS to be functionally
equivalent to voice telephone services, deaf and hard of hearing
individuals using video broadband communication need uniform and static
end-point numbers linked to the North American Numbering Plan (NANP)
that will remain consistent across all VRS providers so that they can
contact one another and be contacted to the same extent that Public
Switched Telephone Network (PSTN) and VoIP users are able to identify
and call one another.'' CSD Ex Parte (October 20, 2005) at 3.
Accordingly, CSD urges that this matter be referred to the North
American Numbering Council (NANC). CSD Ex Parte (October 20, 2005) at
3. The Commission seeks comment on this approach and the alternatives
to this approach that may have a minimal burden on small businesses.
The Commission further seeks comment on the maintenance and operation
of such a database. The Commission invites commenters to address
whether this type of database should be the responsibility of the Fund
administrator, a separate entity, or a consortium of service providers
and whether the proposed responsibility would pose a significant burden
on small businesses. The Commission asks that commenters that urge
creation of an oversight committee should specify the scope and
composition of the committee.
Finally, the Commission contemplates the role of the Commission in
creating and maintaining the database. The Commission provisionally
considers that specific rule changes may be necessary to establish the
database and that the alternatives to these rule changes may be needed
to alleviate the burden on small businesses. The Commission requests
that commenters address whether participation by service providers
should be mandatory so that all VRS users can receive incoming calls.
The Commission considers the exemption of a mandatory participation by
small entities as it may create a significant burden on small
businesses. Finally, the Commission seeks comment on what ongoing
Commission oversight or regulation, if any, would be necessary and on
what would be the alternatives in considering the impact on small
businesses.
Videophones and other devices that send video via the Internet to
make VRS calls operate via specific call signaling protocols or
standards that connect the two endpoints to the call. Internet
telephony requires standards or protocols so that the end-user devices
can communicate with each other. H.323 is one standard for transmitting
real-time voice and video over packet-based networks. Another newer
standard is SIP (Session Initiation Protocol). In declining to mandate
the provision of VRS in the Improved TRS Order, the Commission stated
because VRS was in its early stages of technological development the
[[Page 30855]]
Commission would ``permit market forces, not the Commission, to
determine the technology and equipment best suited for the provision of
[VRS], and allow [* * *] for the development of new and improved
technology.'' Improved TRS Order, 15 FCC Rcd at 5153, paragraph 23.
With traditional TRS, the Commission initially proposed requiring
TTYs to be capable of communicating in either ASCII or Baudot formats.
Telecommunications Services for Hearing-Impaired and Speech-Impaired
Individuals, and the Americans with Disabilities Act of 1990, CC Docket
No. 90-571, Notice of Proposed Rulemaking, 5 FCC Rcd 7187, 7188-7189,
at paragraph 12 (November 16, 1990) (noting that although ASCII offers
a higher data transfer rate, not all TTY users have compatible
equipment and rely instead ``on Baudot code equipment''). Baudot code
was developed in the late 1800's and is a 5 bit coding scheme limited
to 32 characters. ASCII was developed in the 1960's and is a 7 bit
coding scheme specifically intended for data processing. See generally
R. Horak, Communications Systems and Networks at 196-198 (3rd edition
2002). In adopting the TRS regulations, the Commission noted that both
codes were being used by TTY users and existing TRS providers, although
ASCII was the superior technology and had the advantage of being able
to be used by personal computers. TRS I, 6 FCC Rcd at 4661, at
paragraph 20. The Commission concluded that it would not adopt a phase-
out period for Baudot because many persons who rely on TRS have access
only to Baudot terminals.
Therefore, the Commission adopted the proposed rule requiring TRS
to be capable of communicating in both ASCII and Baudot formats. TRS I,
6 FCC Rcd at 4661, at paragraph 20. The rule states that ``TRS shall be
capable of communicating with ASCII and Baudot format, at any speed
generally in use.'' 47 CFR 64.604(b)(1) of the Commission's rules.
Subsequently, the Commission noted that new TTY transmission protocols
had evolved since the initial TRS regulations were adopted, and
therefore sought comment on whether these enhanced protocols, such as
the V.18 protocol, should be required to be used by TRS providers.
Improved TRS Order, 15 FCC Rcd at 5197-5199, paragraphs 139-146. The
Commission also noted that Baudot was still the dominant protocol.
Improved TRS Order, 15 FCC Rcd at 5197-5199, paragraphs 139-146. In the
June 2003 Second Report and Order, the Commission stated that it did
not receive adequate comments on this issue and sought further comment
on ``the extent to which innovative non-proprietary protocols for TTY
products are currently being used, and any advantages or disadvantages
such protocols may present to TRS providers.'' Second Improved TRS
Order, 18 FCC Rcd at 12440-12441, paragraph 127. In the 2004 TRS Report
and Order, the Commission concluded that the record did not reflect
that there were any new non-proprietary TTY protocols available on the
market. 2004 TRS Report and Order, 19 FCC Rcd at 12512, paragraph 88.
The Commission therefore declined to mandate the use of additional TTY
protocols. At the same time, it recognized that it is desirable to make
TRS ``universal for all types of callers by ensuring its compatibility
with various TTY protocols'' and stated that it would continue to
monitor this issue. 2004 TRS Report and Order, 19 FCC Rcd at 12512,
paragraph 89 (internal quotation marks omitted).
Presently, unlike traditional TRS calls made using TTYs and the
PSTN, the Commission has not mandated the use of particular protocols
by VRS providers to ensure that all consumers and providers can
communicate with each other. However, with the increasing use of VRS
and changes in technology, the Commission now contemplates whether we
should adopt specific protocols for VRS calls and if so, what protocol
or protocols should be adopted. The Commission further contemplates the
effects of adopting specific protocols on small businesses. As the
provision of VRS has developed, nearly all VRS equipment (the VP-100,
the D-Link, and webcams) uses the H.323 protocol, and all present
providers use this protocol. As a result, this equipment is inherently
interoperable with any of the VRS providers' service, and vice versa.
Some newer videophone equipment, however, uses other protocols, such as
SIP. A SIP device cannot, without translation, communicate with an
H.323 device. Without a translation mechanism, if a VRS consumer has a
SIP-based videophone the consumer will only be able to use the relay
services of a provider that can handle SIP-based calls. Similarly, if a
provider can only accept SIP-based calls, a consumer with an H.323-
based videophone will not be able to use that provider's service, nor
will a hearing person attempting to call a VRS user with an H.323-based
videophone. As a result, it is clear that the development and use of
videophones that use new Internet protocols that are incompatible with
existing videophone protocols creates a barrier to realizing the goal
of ensuring that all VRS providers can receive calls from, and make
calls to, any VRS consumer, and ensuring that all VRS consumers can
make calls through any VRS provider.
The Commission therefore contemplates, following the model of
traditional TRS, mandating specific Internet protocols that VRS
providers must use to receive and place VRS calls. The Commission notes
that it does not regulate TRS equipment, but only providers to the
extent they seek compensation from the Fund. If so, the Commission
seeks comment on what standard or standards it should mandate, and on
an appropriate transition period for the adoption of these standards.
The Commission provisionally considers what costs may be involved if it
required all providers to be able to receive and make calls through
specific multiple protocols, and whether such costs should be
compensable by the Fund as a way to ease financial burden on small
businesses. The Commission further seeks comment on whether it should
invite the providers, consumer groups, and other interested parties to
work together to jointly propose standards to the Commission and if so,
on the appropriate timing of such an endeavor.
The Commission also considers the alternatives of ensuring
interoperability other than mandating protocols. The Commission further
asks for comments on any other issues relating to ensuring that VRS
consumers can use VRS equipment to call any of the VRS providers, and
the VRS providers can make calls to all VRS consumers. The Commission
also requests for comments that will propose any alternative that will
minimize adverse economic impact on small entities.
Federal Rules That May Duplicate, Overlap, or Conflict With the
Proposed Rules
None.
Ordering Clauses
Pursuant to the authority contained in sections 1.2 and 225 of the
Communications Act of 1934, as amended, 47 U.S.C. 151, 152 and 225,
this further notice of proposed rulemaking is adopted.
The Commission's Consumer & Governmental Affairs Bureau, Reference
Information Center, shall send a copy of this Further Notice of
Proposed Rulemaking, including the Initial Regulatory Flexibility
Analysis, to the Chief Counsel for Advocacy of the Small Business
Administration.
[[Page 30856]]
Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. E6-8374 Filed 5-30-06; 8:45 am]
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